Auto&gen negligence

I got into a minor accident and the initial process with the claim went well and smoothly, I then received an sms saying I need to book my car into renew it Edenvale, took my car in no problem, luckily I was able to rent a car from a friend. Over a month went by and didn’t receive any updates so I called and called and either was put on hold, call dropped or was told I’ll get a call back, eventually I got through to Kelsey and I was informed that they couldn’t repair my car and the claim was handed over to auto magic East rand mall, she said they have contacted them to fetch my car. A while passed again and no updates, so I phoned automagic and spoke to Elizabeth, she advised they didn’t get a request to go fetch my car but she’ll organize that they fetch my car the next week. Two weeks passed and I called automagic again and Elizabeth said my car wasn’t fetched and I ended up speaking to Brian the owner of automagic who said my car shows on the system that renew it has already repaired my car. So I phone renew it and speak to Kelsey again and she said they have not repaired my vehicle because auto magic accepted the claim from them. Here’s the kicker.... it’s now over 2 months that I’m renting a car and my car hasn’t even been looked at yet. Brian finally organized to fetch my car and I finally receive updates regularly but unfortunately my car is a write off. 2 months passed before I got this information. 2 months of renting a car. Where all of this could’ve been done in less than a month if there hasn’t been negligence and miscommunication between renew it, auto and general and auto magic. Money I had saved for the excess I had to use to rent a car. So I get told I’ll receive a call in 2 days from auto and general to find out what to do going forward... I got no such call... so I called them... I spoke to a guy called Darren, very nice guy and explained everything to him regarding the excess and car rental and he said he’ll speak to his manager, he came back to me and said she said that it can be longer due to unforeseen delays.... I explained the above situation and that it was not an unforeseen delay, it was negligence... so Darren said the manager will call me back before the day ends... guess what!!!! Nope no call... funny.... I’m very amused at this point.... so finally I get an email saying my request to reduce the excess has been denied from Tracy-Ann Idas, and she said she strongly suggest that I get car hire in the future.... even if I did it’s only for 30 days... this has been going on over 2 months... it’s negligence on behalf of auto&gen, renew it and auto magic... ridiculous... you’re about to lose a customer, and what will happen to the insurance I’ve been paying since my car went in in January? Will I be refunded those payments? Policy number #***