1 reviews | Active since Mar 2026
Auto&Gen claim scandal
Sometimes it helps to know, if I had known that this company and budget insurance are under same umbrella I wouldn't have taken them, it's been 3 months now and my claim hasn't been approved or declined, every week they keep on requesting new documents and things I never knew were required when making a claim. Claim was open on the 11th of June and today its Sunday 23rd of August and this week, I gave them everything they asked for as i have since June and definitely by Wednesday I would be told something new that would push this claim to September. I would have appreciated if they would just reject the claim instead of keeping me hoping that they will pay.
Go to other Insurance companies not anything under TIHSA, They will try by all means to not payout.
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and disappointment you have experienced throughout the claims process.
We understand how concerning it must be to have a claim open since 11 June without a final outcome, particularly when additional information has been requested on multiple occasions. We appreciate the effort you have made in providing the required documentation and recognise the impact that the delays have had on your experience with us.
Please be assured that your feedback has been taken seriously. We would like the opportunity to investigate the status of your claim, understand the reasons for the ongoing information requests, and ensure that your concerns are addressed appropriately.
We will ensure that a full assessment is conducted and that feedback is provided regarding the current status of your claim.
We apologise for the inconvenience caused and appreciate your patience while we work to resolve this matter.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and disappointment you have experienced throughout the claims process.
We understand how concerning it must be to have a claim open since 11 June without a final outcome, particularly when additional information has been requested on multiple occasions. We appreciate the effort you have made in providing the required documentation and recognise the impact that the delays have had on your experience with us.
Please be assured that your feedback has been taken seriously. We would like the opportunity to investigate the status of your claim, understand the reasons for the ongoing information requests, and ensure that your concerns are addressed appropriately.
We will ensure that a full assessment is conducted and that feedback is provided regarding the current status of your claim.
We apologise for the inconvenience caused and appreciate your patience while we work to resolve this matter.
Kind Regards,
The Auto & General Team