Auto- Slow

Good day could someone from Auto & General please call me back urgently. I’ve being trying to get through to you guys for more than a week now. I have also requested multiple call backs from the App. I cant continue to hold on for so long every time I call. They smashed and grubbed my car’s passenger side windows. I put in a claim and Auto & General approved the claim. Glassfit then called a couple of days later and said that they have no stock of the windows in South Africa and it could take between 15/21 working days for get it from Germany. I the looked on the internet and found someone that has it. I told Glassfit that I found in Cape Town, can they not buy it from the guy as I don’t want to wait 21 working days. They said that they have to follow procedure as they are only allowed to order from OEMs. They said that I could get it and then Auto & General could reimburse me. Its tough enough in these times. Please A&G let me know whats up. Im sitting with the windows yet to be installed.