Auto n General claim rejected and disputed. Not finalized

I logged a claim on a cracked pool on the 3rd May, AnG took forever to finalize the claim. They sent out 2 assesors and one was an electrician who said he cant assess on damages of the pool. A pool specialist needs to advise. Its was gone well over 3 weeks before i cud get an assessor out to look at the damages. I managed to get a pool specialist out, got a damage report and quote and submitted to AnG. I kept calling my claim specialist Heather Dlamini, not once did she call or update me on the progress of the claim. I always made the call or sent a follow up email. Eventually i called the claims dept, advising Heather is gone on lesve and Fahiem Kleinsmith was gonna handle my claim, same poor service, no calls to me, i had to email and also eventually around 10 June i wss advised my claim was rejected. I asked Fahiem if i need to dispute my claim, how can i do so and he sed he will escalate to his manager and also i asked to submit form for me to lodge a dispute. To date that has not been sent. Fahiem informed me of the dispute dept who i spoke to a Kekeletso and she was looking into the dispute. Told within 4 to 7 working ill have a response. No response was given. I called on 7th day at lunchtime and she sed she still has until close of business to respond so i waited till 5pm. No call came thru or the next day from her so i called and she said she was busy on another call. Sed my dispute is sitting with senior management and ill have an answer in next 2 to 3 days. No response till to date from their senior management on my claim and im beyond tired calling and following up. AnG service is pathetic and i need my claim paid out in the next 2to3 days. I wud not recommend doing business with such a terrible lot of unproductive lazy people who does not know wat service delivery mean. Pls assist. Im beyond frustrated with dis situation. Regards Sabastein Luke