Auto Magic Menlyn Contact person is Jethro

Good Day

I am very disappointed by the way I have been dealt with regarding my claim with your service provider. My car was at Automagic Menlyn for repairs after it was in an accident , It was damaged on the front left fender and the bumper. when I collected the car I realized few days later that the bumper was not fitted properly. I took the car back to them to have sorted out, it was sorted however I was ****** because the bumper was then fitted using a glue and cable tie to hold the bumper firm and make it look like its aligned. apparently the answer I was given when I queried that was that this bumper is old . surprisingly the bumper was properly aligned before the incident and the side that cannot be aligned is the same side where the car was damaged , how do you then come to a conclusion of saying the bumper is old when the bumper was damaged in same incident the car was taken in to you for repairs . I want this sorted out otherwise I will take this to the Ombuds . Till todate I am waiting for the feedback after I was told that this matter has been escalated it's been weeks now still no one has bothered to contact me. I have been to your inspection site at Menlyn who forced them to relook at this matter but still I have not got any joy This Is Pathetic. Please Intervene.