Auto Magic and Auto & General Tyre and Rim guard

I have tyre and rim guard through auto and general who are linked to auto magic.

Historically (2015) I replaced a tyre that had been damaged and I was advised by the fitment centre that it would be better to replace two tyres instead of one due to wheel balancing issues.

Auto magic then covered the 2 tyres instead of just the 1 damaged tyre.

I recently found myself in the same situation where I needed to replace 1 damaged tyre and 1 normal tyre. Auto magic then came back and said that policy has changed and they will not cover the other tyre.

I have not received ANY updated information from 2017 stating that my policy has changed.

I have tried speaking to a manager the whole week with not one call back.

I have also realised that my premium has gone up from R160pm to R220pm without ANY communication.

If this issue is not resoled within the next 2 weeks, I will be reporting Auto Magic and Auto&General to the ombudsman, and will be forced to take legal action.

Sheldon from auto magic has my details and has not got back to me at all!