KS
Kevin S
1 reviews | Active since Mar 2009
22 Oct 2020, 14:44
Auto & is a General the worst in the business
I claimed for light hail damage repair on my car and took the car to Wit Mid Panelbeaters in Emalahleni Mpumalanga on the 22 September 2020. The panel beaters informed that the car will be ready in 3 weeks because there is no part to be replace on it. Today is the 22 October 2020 and have to take back the rental while I do not have my car back. I called A&G yesterday asking them why in the entire month did I not get not even a single update on my car?
Ihman told me I should follow up with the panel beaters and have to pay my monthly premium, extended car hire and access for my car repairs. Guys don't ever doubt OUTSURANCE I've move my other cars there and the service is 5star and very professional not grumpy a** h***s who think that money falls from trees.
5yrs never claimed and for a minor claim this is what Auto & General shows for loyalty. "Chencha daai ding" now before its too late..
Helpful (0)
Replies (3)0
Replies (3)
Auto & General's replyOfficial
22 Oct 2020, 15:45Hi Kevin,
We would like to apologise for the service you have received.
We will escalate your matter to our team to look into.
They will contact you to discuss your concerns.
Kind Regards,
The Auto & General Team
We would like to apologise for the service you have received.
We will escalate your matter to our team to look into.
They will contact you to discuss your concerns.
Kind Regards,
The Auto & General Team
Auto & General's reply22 Oct 2020, 15:45
Official
Hi Kevin,
We would like to apologise for the service you have received.
We will escalate your matter to our team to look into.
They will contact you to discuss your concerns.
Kind Regards,
The Auto & General Team
We would like to apologise for the service you have received.
We will escalate your matter to our team to look into.
They will contact you to discuss your concerns.
Kind Regards,
The Auto & General Team
KS
Kevin S's updateReviewer Update
17 Nov 2020, 14:46It is so sad to imagine that a light hail damaged car would take almost 2 months of work. I'm glad to have moved my other cars to Outsurance because what I'm dealing with here is 22yrs of y incompetency and lack of customer service.
After the previous review, Auto & General Beverly contacted me and told all things was going to be corrected according and then get my car in mint condition. Guess what I only got my car back on the 27/10/2020 and in the worst state possible, more dents and rough paint edges.
When I asked JP Prinsloo(A&G) inspector, what did he pass for his quality assurance, he told me how sorry he was. Then that was the last of it to date, no communication from the two and I'm dealing directly with the panel beater to get all the mistakes fixed.
I regret the day I ever joined Auto & General Insurance so many years ago. The sad part is that I've never claimed with them, they've been paying so many salaries with my money and this is all I get... ****en Bull ****.
I send my car back to the Witmid Panel Beaters on 09/11/20 and was due to get it back on 13/11/20 but geuss what only after I called yesterday 16/11/20, I was informed my car was awaiting quality inspection. Today when I'm 167km away then I'm told my car is ready I should ****en leave whatever the **** I'm doing and come get my car.
If this is not a story to learn from as someone looking for insurance, Goodluck then. I rest my case, the only way forward after this is the legal route if my car is still the same and also include the insurance, goods & services ombudsman to prevent anyone to experience this traumatic experience while incurring unnecessary expenses.
After the previous review, Auto & General Beverly contacted me and told all things was going to be corrected according and then get my car in mint condition. Guess what I only got my car back on the 27/10/2020 and in the worst state possible, more dents and rough paint edges.
When I asked JP Prinsloo(A&G) inspector, what did he pass for his quality assurance, he told me how sorry he was. Then that was the last of it to date, no communication from the two and I'm dealing directly with the panel beater to get all the mistakes fixed.
I regret the day I ever joined Auto & General Insurance so many years ago. The sad part is that I've never claimed with them, they've been paying so many salaries with my money and this is all I get... ****en Bull ****.
I send my car back to the Witmid Panel Beaters on 09/11/20 and was due to get it back on 13/11/20 but geuss what only after I called yesterday 16/11/20, I was informed my car was awaiting quality inspection. Today when I'm 167km away then I'm told my car is ready I should ****en leave whatever the **** I'm doing and come get my car.
If this is not a story to learn from as someone looking for insurance, Goodluck then. I rest my case, the only way forward after this is the legal route if my car is still the same and also include the insurance, goods & services ombudsman to prevent anyone to experience this traumatic experience while incurring unnecessary expenses.
KS
Kevin S's update17 Nov 2020, 14:46
Reviewer Update
It is so sad to imagine that a light hail damaged car would take almost 2 months of work. I'm glad to have moved my other cars to Outsurance because what I'm dealing with here is 22yrs of y incompetency and lack of customer service.
After the previous review, Auto & General Beverly contacted me and told all things was going to be corrected according and then get my car in mint condition. Guess what I only got my car back on the 27/10/2020 and in the worst state possible, more dents and rough paint edges.
When I asked JP Prinsloo(A&G) inspector, what did he pass for his quality assurance, he told me how sorry he was. Then that was the last of it to date, no communication from the two and I'm dealing directly with the panel beater to get all the mistakes fixed.
I regret the day I ever joined Auto & General Insurance so many years ago. The sad part is that I've never claimed with them, they've been paying so many salaries with my money and this is all I get... ****en Bull ****.
I send my car back to the Witmid Panel Beaters on 09/11/20 and was due to get it back on 13/11/20 but geuss what only after I called yesterday 16/11/20, I was informed my car was awaiting quality inspection. Today when I'm 167km away then I'm told my car is ready I should ****en leave whatever the **** I'm doing and come get my car.
If this is not a story to learn from as someone looking for insurance, Goodluck then. I rest my case, the only way forward after this is the legal route if my car is still the same and also include the insurance, goods & services ombudsman to prevent anyone to experience this traumatic experience while incurring unnecessary expenses.
After the previous review, Auto & General Beverly contacted me and told all things was going to be corrected according and then get my car in mint condition. Guess what I only got my car back on the 27/10/2020 and in the worst state possible, more dents and rough paint edges.
When I asked JP Prinsloo(A&G) inspector, what did he pass for his quality assurance, he told me how sorry he was. Then that was the last of it to date, no communication from the two and I'm dealing directly with the panel beater to get all the mistakes fixed.
I regret the day I ever joined Auto & General Insurance so many years ago. The sad part is that I've never claimed with them, they've been paying so many salaries with my money and this is all I get... ****en Bull ****.
I send my car back to the Witmid Panel Beaters on 09/11/20 and was due to get it back on 13/11/20 but geuss what only after I called yesterday 16/11/20, I was informed my car was awaiting quality inspection. Today when I'm 167km away then I'm told my car is ready I should ****en leave whatever the **** I'm doing and come get my car.
If this is not a story to learn from as someone looking for insurance, Goodluck then. I rest my case, the only way forward after this is the legal route if my car is still the same and also include the insurance, goods & services ombudsman to prevent anyone to experience this traumatic experience while incurring unnecessary expenses.
KS
Kevin S's updateReviewer Update
20 Nov 2020, 16:12As mentioned 2 days ago, that your team will call me. Why haven't anyone called me yet. I picking up my car and the repair is not completed yet.
KS
Kevin S's update20 Nov 2020, 16:12
Reviewer Update
As mentioned 2 days ago, that your team will call me. Why haven't anyone called me yet. I picking up my car and the repair is not completed yet.