NM
Nthabiseng M

1 reviews | Active since Nov 2018

28 Nov 2018, 14:13

Auto & Generals ******

******, their client hit my car at the parkinglot at work, i claimed as a third party and went to their assessor for assessment , their assessor sent them a report and they came back to offer me the money that was less than what is on the report, when i questioned that im told they have a 6% discount with their repairer thats why the money is less, but i am not happy with their repairer because they can only help me in January and i have to travel this December and use the car and the refuse to pay me the full amount so i can take it to my prefered repairer because i dont have an SLA with all repairere like they do, im still fighting for the money and my car is still in a mess, i would advise noone to deal with Auto & General or Telesure( A&G Lawyers)

0
Replies (3)
Auto & General
Auto & General's reply28 Nov 2018, 14:21
Official
We acknowledge receipt of your complaint. 

We confirm that our Customer Relation Specialist has been in contact with since we have received your complaint from a different platform. 

The claims manager will be in contact with a revised offer.

Kind Regards, 
The Auto & General Team. 


Best regards,

NM
Nthabiseng M's update28 Nov 2018, 14:26
Reviewer Update
Thank you for your quick response Yes the customer relation specialist did make contact, and was very professional, he actually managed to calm me down, i wish the same can happen with your consultants i will wait patiently for the revised offer Regards Nthabi
Auto & General
Auto & General's reply28 Nov 2018, 14:31
Official
We sincerely appreciate your kind feedback, we will convey it to Louis who had assisted you. 
Thank you for your kind understanding. 
Kind Regards, 
Dorothy Smit

Best regards,