LB
Louis B

1 reviews | Active since Feb 2010

30 Jun 2017, 07:40

Auto & Generally Unimpressed

<p>What started off to be sterling service as has now unfortunately taken a turn for the worst.</p> <p>I delivered my vehicle to a supplier of your choice in the beginning of June, I still haven't received my vehicle back , despite various follow up phone calls to the panelbeaters,the only response that i got was that they are still waiting for parts and that i must understand that there was a public holiday , in desperation I contacted auto and general to please assist , I was told that this would be escalated to the assessor and that i could be assured that he would get back to me by the close of business that same day , Im still waiting , and i still have no vehicle.</p> <p>This is our family vehicle , we have been extremely inconvenienced</p> <p>I want to know if there will be repocussions for the parties involved , or am i the only one thats going to have to take it on the chin , or am I being unreasonable ??</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

0
Replies (4)
Auto & General
Auto & General's reply30 Jun 2017, 07:56
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you to discuss your concerns.

Kind Regards,
The Auto & General Team.

Auto & General
Auto & General's reply30 Jun 2017, 07:58
Official

Update:

One of our Customer Relation Specialists attempted to contact you on your mobile, without success and there were no room to leave a voice message.

We are really sorry to hear about your frustration, please allow us the opportunity to look into the matter, we will provide you with feedback during the course of the day.

Kind Regards,

The Auto & General Team.

LB
Louis B's update17 Jul 2017, 15:49
Reviewer Update

Thank you for your response

Your team handled my situation quickly and professionally.

Much appreciated

Auto & General
Auto & General's reply17 Jul 2017, 17:28
Official

You are welcome, we are pleased that this matter was resolved to your satisfaction.

Thank you for your positive feedback, we appreciate it.

Have a great evening further.

Kind Regards,
The Auto & General Team.