AUTO & GENERAL : WORST INSURANCE COMPANY TO DEAL WITH

Worst insrance company to deal with. I joined Auto & General in November 2019 for vehicle insurance. What a joke of a company!! Not only are their service terrible, but they clearly do whatever they feel like. From debit order dates to to cover itself. After my first claim, which was on my windscreen, I really hoped I would not have to go through a claims process with them again - I took out cover specifically stating not to pay excess, after a big fight the excess was waivered. Last week, I was in an attempted hi-jacking. The experience itself was traumatising enough, then to deal with a insurance company who always has issues when there is a claim. I submitted the claim, just to hear once again that there is an excess to be paid, after my cover documents clearly state there is no excess payble. They are quick on a debit order and that on their terms, but when a clsim comes along, they always have tons of stories. I am paying for a service after all, I shutter to think what would happen if my car is ******.