Auto & General - worse insurance company!

Auto & General are the worst insurance company I have ever dealt with, if only I knew. On the 08/08/2020 I was involved in an accident with my truck ,I logged a claim on the very same day. Ever since ,they have been running away and made it pretty clear to me that they do not want to assist but are looking at finding ways of rejecting my claim. I think insurance companies should be there to assist us when we need them most,hence we pay on a monthly basis,unfortunately for me this wasn't the case.

They told me they are waiting for the voice recordings from their IT department, 2 weeks later they say they cannot find the voice recordings bcs of a technical error their IT department has. After failing to get the voice recordings they now tell me something that they never ever mentioned to me when they sold me their policy,it was the first time I heard that I needed a PdP for my code 10 4 ton truck used to transport sand.

Anyway I have to continue paying the installment for the parked damaged truck, and now have to try and fix the truck myself. But my premiums were up to date. 2 friends of mine also had a terrible experience with the same company,so I would advise anyone insured with these people to re look at their contract very very closely and question everything and anything that you don't understand.