Auto & General will decline your claim unfairly, will remove the paper trail from the app and delay for 4 months in paying out for no valid reason!!!!!!!

I joined Auto and General mid year 2024 after seeing their, now clear false advertising on how good they are with home content insurance claims and how they paid out their Cape Town customers after the wildfires a few years ago. I submitted a claim in November 2024 for a damaged laptop, they came back declining the offer allegedly because I did not list it as part of my portables. I informed them I had never been presented with an opportunity list my portables, mind you im new to home insurance. They promised to retrieve the call record and get back to me within 48 hours in November 2024. Despite this they closed the claim as declined, removed all trace from my app. I tried to follow up with them several times over two months, nothing happened. I tried in January 2025 several times as I needed to replace my daughters laptop for school, they kept saying the lady will call me she had written on their system that "she has requested the telephone call recording", about 50 days later. Nothing happened for the whole of January 2025. In February 2024, they call me trying to sell me another product when I indicated that I want nothing to do with them based on this experience , they put me through to someone who was going to help with the claim. I then still relayed the issue, again they committed to get back to me within 48 hours. These people went for another 2 weeks, came back and said they have listened to the call and confirmed that I was never offered the opportunity to list portables.They promised to pay out the claim but they just want me to confirm if I don't have other home contents insurance by giving consent that my vehicle insurance company disclosed the details of my insurance, which I did. Mind you, again I was never asked to ensure that I don't have other home contents insurance, nevertheless I don't and I gave the consent. After this they responded last week, acknowledging receipt of the consent form but now saying I have insurance with IWYZE which I do not. I explained that I had insurance with that company 2 years ago, they are not even on my credit report. The lady Sphiwe Dlamini from Auto and General, then stated that they will only pay my claim once IWYZE has sent them back the documents. Obviously this is never going to happen as I am not an IWYZE customer since October 2023. I sent them an email last week demanding to know the details of the system on which IWYZE has listed me as their customer so that I can report them, no response. In my 22 years of having insurance I have never seen such appalling service. I will be sure to tell Everyone I know about experience and it's no wonder how so many people are complaining of the claims response from Auto & General. I am also reporting them to the Ombud, I am going to share on all social media platforms how I have been treated so that people know about my experience.