NB
Ncumisa B
1 reviews | Active since Feb 2020
03 Sept 2026, 16:37
Auto & General warranty department is the worst..
Auto & General warranty is the worst, the consultant up to it’s consultants, it’s been months now with my claim and every time I’d call I’d be told to submit one document, and when I call to find it then they’ll require something else *********** sales people and it’s management. Worst service ever yhoo it’s a nightmare and cancellation is the only option. To top it off today I had the worst sales person with the meanest attitude Zion Naidoo with no customer service etiquette.
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Auto & General's replyOfficial
03 Sept 2026, 16:56Hi Ncumisa.
Thank you for your feedback, and I am sincerely sorry for the frustration and inconvenience you have experienced. I understand how upsetting it must be to wait months for a resolution while being asked for additional documentation each time you follow up. This is not the level of service we strive to provide. Your concerns have been escalated to the relevant team for urgent review, and we will investigate the delays and provide feedback as soon as possible.
Thank You.
The A&G Team.
Thank you for your feedback, and I am sincerely sorry for the frustration and inconvenience you have experienced. I understand how upsetting it must be to wait months for a resolution while being asked for additional documentation each time you follow up. This is not the level of service we strive to provide. Your concerns have been escalated to the relevant team for urgent review, and we will investigate the delays and provide feedback as soon as possible.
Thank You.
The A&G Team.
Auto & General's reply03 Sept 2026, 16:56
Official
Hi Ncumisa.
Thank you for your feedback, and I am sincerely sorry for the frustration and inconvenience you have experienced. I understand how upsetting it must be to wait months for a resolution while being asked for additional documentation each time you follow up. This is not the level of service we strive to provide. Your concerns have been escalated to the relevant team for urgent review, and we will investigate the delays and provide feedback as soon as possible.
Thank You.
The A&G Team.
Thank you for your feedback, and I am sincerely sorry for the frustration and inconvenience you have experienced. I understand how upsetting it must be to wait months for a resolution while being asked for additional documentation each time you follow up. This is not the level of service we strive to provide. Your concerns have been escalated to the relevant team for urgent review, and we will investigate the delays and provide feedback as soon as possible.
Thank You.
The A&G Team.