Auto & General Warranty!!! Bad Service!!

I lodged a warranty claim for my Mercedes and after sending diagnostics report and quotation from the service shop, the assessor keeps asking for pictures of the damaged parts.

The same email i get sent!! To help us process your claim, we need a few more details... Suppliers quote- YOU'VE GOT Diagnostics log - YOU'VE GOT Technical damage report, how it got damaged- HOW MUST I KNOW THE DIAGNOSTIC LIGHT WENT ON... Photo's of damaged components- THE DIAGNOSTICS REPORTS SAYS IT FAULTY? SO NOW I HAVE TO PAY TO HAVE IT STRIPPED!! HOW WILL THE PHOTO'S HELP YOU MAKE A DECISION... PROBABLY TO REJECT.. ISNT THAT WHAT INSURERS LIKE DOING?? FROM ALL THE COMPLAINTS I READ Confirmation of RMI/AASA membership-YOU'VE GOT THIS

My car has 100000km on the clock how can it be wear and tear because that's clearly what they are looking for and I suppose any reason not to fix my car, but happy to deduct my monthly payments.

oh and not once has the assessor, Letlhogonolo Ratsie, called me!!

My first claim and what a poor experience.