1 reviews | Active since Mar 2024
Auto & General want your premium but their service sucks!!!
If the service providers of Auto & General mess up in terms of timing and delays, then you as the customer must face the brant of no having your car on time. Auto and General does car if you get your car on time or not. We must deal with the various service providers our selves. My car was hail damaged and the repairs are delayed due to their *********** service providers like "The Hail Centre, Rivonia" and "Renew It - Randburg" My car hire has expired due to this. I'm currently without a car and nobody between all these big businesses can help. I have engaged with Auto & General and they don't care stating that any additional car hire will be for my account. Not even a sorry to me. Sent an email to one of their senior execs and received an auto reply saying they will contact me soon. gone a few days and ............... A BIG FAT NOTHING!
We acknowledge receipt of your compliant.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your compliant.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
I phoned in today at 8.30 and I was told that quality department was in a meeting and they will know for sure about 9 after they are done. It's now 11.22 and still no reply. I've called in about 5 times and cannot get a hold of Thembe who arranged to call back.
I am basically in the same position when I lodged this complaint on Wednesday.
Very bad service!
I phoned in today at 8.30 and I was told that quality department was in a meeting and they will know for sure about 9 after they are done. It's now 11.22 and still no reply. I've called in about 5 times and cannot get a hold of Thembe who arranged to call back.
I am basically in the same position when I lodged this complaint on Wednesday.
Very bad service!
Thank you for the feedback.
We'll follow up for you with Renew IT Randburg,
Kind Regards,
The Auto & General Team
Thank you for the feedback.
We'll follow up for you with Renew IT Randburg,
Kind Regards,
The Auto & General Team
I believe I am owed some level of compensation for the absolute disregard for my situation and the constant run around, I as the customer must do.
I believe I am owed some level of compensation for the absolute disregard for my situation and the constant run around, I as the customer must do.