dD
dennisc D

1 reviews | Active since Jan 2017

04 Jun 2022, 17:53

Auto & General very poor service on your part all you had to do was admit your mistake and rectify it . If you continue in this manner I'm sure you will be loosing customers 1881

Poor service . Cancelled policy in May they're still debiting my account in June . When I tried to make a claim they told me there was no policy under my name and ID number but they continued debiting my account and blocked my bank from reversing the charges . No recognition that they had made a mistake . Very poor service

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Replies (1)
Auto & General
Auto & General's reply04 Jun 2022, 18:54
Official
Hi Dennis,

We would like to apologise for any inconvenience we may have caused.

We will escalate your matter to the relevant team to investigate. They will contact you during office hours with feedback.

Kind Regard,
The Auto & General Team