Auto & general vap ****

I have a policy with auto and general on their value added products. Joined since Oct. Been calling them since oct to ask for my detailed policy documents. I was **** to that my email address was captured incorrectly. Rectified the email. Still no policy documents. They only send me documents that has my details and the cars details. I need a detailed document showing what am i covered for and the value. Spoke to Lebohang Motlhatlhedi on Thursday and she promised to call me back before end of business hours. And not so shocking nothing. Im fed up with the poor service, i cant be debited monthly with no fail but i am unable to receive simple policy wording documents.