AUTO & GENERAL UNFAIRNESS

I have been a loyal Auto & General client for over a year and have never missed a single premium payment. Recently, I updated my banking details, and funds were successfully debited from my new account.

Despite this, Auto & General tried to debit my old account, then sent me a notice claiming my premium was unpaid and that I no longer have active insurance. I find this extremely infuriating and disappointing, especially since the mistake was on their side.

I have proof of payment from my new account and request Auto & General to correct this error immediately and reinstate my policy without any lapse or penalty.