Auto & General – Unauthorised Policy Deductions for Years, No Proof, No Response

Auto & General – Unauthorised Policy Deductions for Years, No Proof, No Response

I am extremely frustrated with Auto & General and feel completely ignored.

I initially submitted an online enquiry for a quotation only around 2018 / 2019. I do not recall ever accepting or authorising a policy. Despite this, Auto & General has been deducting premiums from my bank account every single month for years.

I haven't received a policy document, and to this day I do not know:

What the policy covers

When it allegedly started

How or when I supposedly accepted it

When I enter my ID number on Auto & General’s online system, it clearly states that no policy is linked to my ID number, yet deductions continue.

I have sent numerous emails over the years to multiple Auto & General addresses requesting:

Proof of acceptance

A copy of the policy document

A full breakdown of all deductions

Immediate cancellation of all deductions & refund of unauthorised deductions

All I receive are automated responses. No one takes ownership of the matter and no one actually resolves it.

The most recent amount being deducted is R1,106 per month, under a DebiCheck reference ***v0102, and this has been happening for years without any valid proof of authorisation.

At this point, I am formally requesting: Immediate cessation of all deductions Full repayment of all premiums deducted, plus interest Written proof of where and when I allegedly accepted this policy

If this matter is not resolved urgently, I will proceed with a formal complaint to the Insurance Ombudsman and pursue the matter further.

Consumers should not have money deducted for years for a policy that does not even appear on the insurer’s own system.

Very disappointed and still waiting for a proper response.