Auto & General try hard, but make stupid mistakes

I moved over to Auto and General because I had a friend state that he has enjoyed his cover with them. After getting my quote I was going to save almost R300 a month paying a total amount of around R1800 per month with them. One condition is that they would send tracker out to install a tracking device on my wifes Ranger free of charge. This insurance started almost 2 weeks ago, and after about a week of cover I called them to hear when this tracking device would be installed. They told me that Tracker themselves would be in touch. Today I receive a notification that my theft cover has been removed from the Ranger due to no tracking device being installed. I mean how dumb can you be