Auto & General : Third party claim

<p>On 25 July 2016 i inquired about submitting a third party claim and was assisted by Gretchen. On 26 July 2016 I sent all the docs. On 27 July 2016, I was informed that the car will be towed on this date or the next day for the assessment. The contact details and address of where the vehicle is, was confirmed. On numerous occasions there were different stories wrt the towing and on 10 August 2016 Rachel informed me that the tow does not show on the system and she will send an e-mail to do a follow up. A Manager called me to apologise for the inconvenience caused and the car was towed away the following day. On 16 August 2016 Gretchen said that they after numerous attempts they cannot get hold of your client. She was going to send an e-mail and had to wait for 7 days for his response. After the 7 days the claim application went for management consideration but it was not finalised. On 26 August 2016 I was told that a letter must be sent in an attempt to get hold of your client which entail another 7 day waiting period. Why could the e-mail and letter or whatever form of contact required be sent out simultaneously, so as to avoid another delay. I had to call every time to inquire as it seemed from day one that things only progresses when a follow up call is made. How long will this still continue and how long does it take to finalise a third party claim?</p> <p> </p>