Auto & General think that they client needs them more than they need the client

<p>I have two complaints about Auto & General. The first complaint is that my vehicle was in an accident with another vehicle. The third-party vehicle was the cause of the accident. Whilst Auto & General paid for the repairs to my vehicle, based on the fact that the driver of my vehicle was not the guilty party, Auto & General are supposed to pay me back my excess and recover it from the third party driver. I spoke with Auto & General today and due to the fact that they cannot recover my excess from the third party driver, they are not paying my excess back to me. This shouldn't be my problem. It is Auto & General's responsibility to claim the excess back from the driver at fault and pay me back my excess, but the response that I get is "there is no timeframe".. What this basically means is that if it runs for longer than 3 years without any legal action taken against the third party driver, the matter prescribes and I have just then thrown away R3150-00 because Auto & General refuse to do what I pay them to do!!!!!</p> <p> </p> <p>My second complaint is that i am currently paying just over R872-00 for comprehensive insurance on a 2010 1.4 Toyota Yaris. When I complained the the premium was ridiculous for that vehicle, the operator I spoke with decided that it was his responsibility to explain to me that a Toyota Yaris 1.4 is a high risk vehicle. I am not interested in that, that is why I have insurance. The person then proceed to advise me that my next review is in February and if he provides me with a reduced price, then it will only be valid for 30 days and then there will be another price increase. </p> <p> </p> <p>Auto & General are ripping their clients off and if i don't get a satisfactory response from Auto & General to both my complaints, I will take my business to another service provider and advise friends, family, colleagues and anyone who will listen, to not do business with Auto & General as all they want to do, is rip their clients off!!!!!</p>