Auto & General TERRIBLE SERVICE

I've had a horrible experience with Auto & General with my claim when I was ****** and my possessions were ******. I was moved from one consultant to another then ended up with some lady who was going to investigate. I gave all the required documents, they got the video footage from the shop near the incident. I was then asked to go to the same shop to review the footage myself and identify myself. Weeks later I'm still waiting for this case to be concluded, I have been paying for this insurance for years but I'm being treated like a delinquent. This is the worst thing I've been through especially after a traumatic incident, I'm honestly sick of this treatment!!