IR
Ian R
1 reviews | Active since Nov 2019
11 Nov 2019, 22:10
Auto & General Takes Money
Bad Experience with Auto & General. Deducted money from my account at 2 dates without my authorization. When they( Maruis) eventually called me , he said it is a system fault and they will refund me. he also advise me to take the matter up with the Ombutsman. Why must clients go through the onbutsman if A&G make the mistakes?
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Replies (3)
Auto & General's replyOfficial
12 Nov 2019, 09:24Hi Ian,
We would like to apologise for any inconvenience we may have caused.
We will escalate your matter to our team to look into, and they will contact you with feedback.
Kind Regards,
The Auto & General Team
We would like to apologise for any inconvenience we may have caused.
We will escalate your matter to our team to look into, and they will contact you with feedback.
Kind Regards,
The Auto & General Team
Auto & General's reply12 Nov 2019, 09:24
Official
Hi Ian,
We would like to apologise for any inconvenience we may have caused.
We will escalate your matter to our team to look into, and they will contact you with feedback.
Kind Regards,
The Auto & General Team
We would like to apologise for any inconvenience we may have caused.
We will escalate your matter to our team to look into, and they will contact you with feedback.
Kind Regards,
The Auto & General Team
IR
Ian R's updateReviewer Update
12 Nov 2019, 21:03I have received an e-mail. I have received a call from a representative from A & G, however the person did not have enough information on the subject and told me that I would be called back. I did not receive a follow-up call.
What is the purpose of your broker, Piet Van Rooyen, if I now have to deal with situations like this.
What is the purpose of your broker, Piet Van Rooyen, if I now have to deal with situations like this.
IR
Ian R's update12 Nov 2019, 21:03
Reviewer Update
I have received an e-mail. I have received a call from a representative from A & G, however the person did not have enough information on the subject and told me that I would be called back. I did not receive a follow-up call.
What is the purpose of your broker, Piet Van Rooyen, if I now have to deal with situations like this.
What is the purpose of your broker, Piet Van Rooyen, if I now have to deal with situations like this.
Auto & General's replyOfficial
12 Nov 2019, 21:06 Hi Ian,
We are sorry about this.
We will follow up on your matter urgently.
Kind Regards,
The Auto & General Team
We are sorry about this.
We will follow up on your matter urgently.
Kind Regards,
The Auto & General Team
Auto & General's reply12 Nov 2019, 21:06
Official
Hi Ian,
We are sorry about this.
We will follow up on your matter urgently.
Kind Regards,
The Auto & General Team
We are sorry about this.
We will follow up on your matter urgently.
Kind Regards,
The Auto & General Team