CA
Claudia A
1 reviews | Active since Jun 2019
16 Apr 2025, 07:51
Auto & General - Sucks and Most Horrible Service
What horrible service we received from Auto & General. I have been a customer for nearly a year and 2 days ago i put in my first claim that was as little as R2000.
I've been sent from pillar to post made 100's of phone calls been promised that the claim is approved and that the will pay the dealership the R2000.
The dealership has been trying to get their money from Auto & General with no luck, i have been calling Auto and General with no luck. The service we received was utterly horrible and the consultants we spoke to would rather laugh at us over the phone.
Please stay away from Auto & General. They can easily take your debit order every month but so far we have not received any service from them.
Helpful (0)
Replies (6)0
Replies (6)
Auto & General's replyOfficial
16 Apr 2025, 07:56Good day
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind regards,
The Auto & General Team
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind regards,
The Auto & General Team
Auto & General's reply16 Apr 2025, 07:56
Official
Good day
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind regards,
The Auto & General Team
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind regards,
The Auto & General Team
CA
Claudia A's updateReviewer Update
16 Apr 2025, 08:00Your team will always get in touch. You even say this over the phone when you transfer me from one department to another but no one can assist me as if im not a customer.
Im going to social media and i will name and shame you for the horrible experience you've put me through.
This is pathetic
Im going to social media and i will name and shame you for the horrible experience you've put me through.
This is pathetic
CA
Claudia A's update16 Apr 2025, 08:00
Reviewer Update
Your team will always get in touch. You even say this over the phone when you transfer me from one department to another but no one can assist me as if im not a customer.
Im going to social media and i will name and shame you for the horrible experience you've put me through.
This is pathetic
Im going to social media and i will name and shame you for the horrible experience you've put me through.
This is pathetic
Auto & General's replyOfficial
16 Apr 2025, 09:01Hi Claudia, kindly provide us with your policy number in order for us to assist your further.
Auto & General's reply16 Apr 2025, 09:01
Official
Hi Claudia, kindly provide us with your policy number in order for us to assist your further.
CA
Claudia A's updateReviewer Update
16 Apr 2025, 09:11Policy Number ***
Claim Number ***/1
Claim Number ***/1
CA
Claudia A's update16 Apr 2025, 09:11
Reviewer Update
Policy Number ***
Claim Number ***/1
Claim Number ***/1
Auto & General's replyOfficial
16 Apr 2025, 09:20Thank you
Auto & General's reply16 Apr 2025, 09:20
Official
Thank you
CA
Claudia A's updateReviewer Update
16 Apr 2025, 09:33Please let me know if the dealership has been paid now because they are calling me non stop. What am i paying for every month?
CA
Claudia A's update16 Apr 2025, 09:33
Reviewer Update
Please let me know if the dealership has been paid now because they are calling me non stop. What am i paying for every month?