HG
Hendrien G
1 reviews | Active since May 2017
21 Jan 2020, 16:16
Auto & General Shocking Service
The service that I have received for my Home Insurance Policy through Betterlife Auto & General has been shocking. The geyser in our house burst on Sunday 2 January. I have contacted them literally every two hours to sort out a contractor to come to our house to sort out the matter. Every time someone promises to phone me back; but no-one ever does. I have now waited for three days.
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Replies (2)
Auto & General's replyOfficial
21 Jan 2020, 16:46Hi Hendrien,
We are sorry to hear about your service experience.
However, our team will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We are sorry to hear about your service experience.
However, our team will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
Auto & General's reply21 Jan 2020, 16:46
Official
Hi Hendrien,
We are sorry to hear about your service experience.
However, our team will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We are sorry to hear about your service experience.
However, our team will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
HG
Hendrien G's updateReviewer Update
21 Jan 2020, 16:50I have been told that more than 10+ times over the last 24 hours. No-one makes the effort to phone back; no one apologises for the shocking service and some of the consultants are damn right rude.
HG
Hendrien G's update21 Jan 2020, 16:50
Reviewer Update
I have been told that more than 10+ times over the last 24 hours. No-one makes the effort to phone back; no one apologises for the shocking service and some of the consultants are damn right rude.