Auto & General shocking service

Trying to deal with A&G is impossible. there are just gate keeper everywhere. You can't speak to anyone in management. They have no regard for customer service al all. Renew It Edenvale has had my vehicle for over a month. A&G are not interested in assisting is getting the vehicle repaired an returned to me. This is a company delivery vehicle and everyday lost is lost revenue. All teamleader/ supervisors or mangers are always in meeting. This is obviously far more important that deal with customer queries. Even when you put in a complaint to the email address on their website, don't expect a response. Shocking service