Auto & General Shame!

We submitted a claim one month ago. We still haven't received any feedback. We keep on phoning and then we are informed that the lady that is handling our claim is busy on her phone and she will call me back. I send emails every morning to try and get feedback but my emails aren't even answered. The vehicle that we have a claim on is at a business 200km away from us and they phone us everyday to hear when are we going to fix the vehicle because they must order the parts. The vehicle can only stay there for a certain amount of time. I even logged a complaint on their website but no feedback again. We are going to cancel this policy