Auto & General **** service, worse company and worse employees

I have an existing active machenical warranty policy with them. I used to drive a Ford and now I am driving a VW. My problem started on the 5th September 2020, I wanted to lodge a claim, my car stopped moving and I was informed that my policy was for a Ford which I sold last year 2019 September and they were informed by my via email on the 9th October 2019. Their consultant failed to update or capture the details of a VW. I was told that a recording is required in order to determine who's fault was it, I was told that it will take 7 to 14 days just to hear the recording,meanwhile my car needs fixing. I called in on the 7th, 8th and 9th and still no help. On the 11th I received a call requesting me to give them the details of the VW, I did that and I was also informed that my policy was updated by end of business. On the 14th I wanted to lodge a claim after waiting for a whole week I was told that my policy is not yet updated, kea/Rea told me she was waiting for her managers feedback she will call me back end of business.,as I write this no call or email from them, my car still not fixed and policy still not updated. I did all I could to resolve this but every day there's a new story