Auto & General Service Delivery is Shocking!

I took my car in for the boot to be repaired at Auto \Magic\", Blue Route. After waiting weeks for it to be fixed, eventually after following up I was told I can come collect my vehicle. My boot wasn't polished properly as there was excess paint on the boot (which I got fixed) my alarm system since has been dysfunctional, my battery as a result has also been drained. I have not been able to start my car and now I going 5 weeks with my car still not working properly. No one seems to give a damn and I have been referred here and there and everyone is pointing fingers including my wonderful insurance Auto & General who are claiming according to the contact person at Auto Magic won't cover for my alarm system and battery to be fixed because I only have accident cover.I am a loyal customer who pays on time every month. I am the one who is following up, asking for updates as I am not being kept in the loop. I am strongly considering not staying with Auto & General-they don't even have the decency to provide me with a courtesy car in the interim!Maybe they should spend more time and money on SERVICE delivery and not so much on marketing! Then they will keep customers!"