AUTO & GENERAL SEEK TO PUNISH OLD AGE PENSIONER

Following damage caused by a water leak, I put in a claim with Auto & General, who sent out an assessor that advised me that my bedroom carpet needed immediate replacement as it constituted a health hazard in it's present condition. I waited for 3 weeks for the repair to be effected and when I complained about the length of time it was taking as I had to sleep elsewhere, the A&G complaints manager was very rude to me.

Eventually the repairs were effected but out of spite A&G cancelled my policy, knowing that this would severely affect my ability to get insurance with another insurance company as this reflects very badly on a person's profile.

I have taken this up with the Short Term Insurance Ombudsman, as there were other ways of terminating a policy if A&G no longer wanted me a customer. They took this action purely out of spite, knowing the stress it would cause me, especially since I am an old age pensioner.