Auto & General quote info. missing

Chatted to an agent for a building and household contents quote. A day later received an sms and email that my risk profile was reviewed and they would like to offer a better premium. Excitedly I looked at the new quote. Some parts were better and some were more than the 1st quote. I ph to ask for clarity. The agent was unable to find the latest quote but said they would revert the next day. That was a week ago. I ph to query on Mon. Start from scratch, end result they can't find the latest quote. Supervisor says will contact IT and revert on Tue. I'm still waiting !!! Will phone for the 3rd time today. Not good at all defintiely doesn't engender confidence :(