Auto & general poor warranty claims department

Good day my name is Joseph Drake. Auto & general's warranty claims department has poor customer service its really appoling and their feed back is non existant. I've laid a claim on Monday and they haven't gotten back to me im inconvenienced n without a car and I'm not even sure when will I get my car. I now have to commute and it R100 a day which is out of my budget. And when I call no one picks up from their claims department. They have over promised n under deliverd