Auto & General poor service if your a legal policy number

I took out a legal policy with them R319 pm they have been deducting for 2 months end of this month 3. I was sent an sms with my policy number Welcome to Auto & General, your VAP policy number is ***. Please contact us on ***for enquiries. Ins&FSP. I am in need of their services now been phoning for 2 days people awnser i give my policy number im told its not correct. How i mean this was sent from them. Either way the gentleman took my id got my details told me they will phone me till this morning no call. I phoned again this time a lady awnsered again my policy number dont exist takes my id get my details. I tell her i phoned yesterday and nobody phoned me till now. She asks my cell no i give it she says but there is a 082 number on the system. So i told her how because i dont use that number its been 2 yrs and i registered with my new number she asked my new number again and as of yet still no call. I am very dissapointed in their service! Quick to take your money very very slow in delivering a service!