Auto &General poor service and denying a claim

I had an accident 06March 2024 my car was a write off, when I submitted the the financials of the car I was told the claim is high they need to investigate , I have to call them weekly for update and only to be told the senior validator is still busy with my claim, they refuse to let me speak to the senior person and say he will give me a call as he needs to farmi****ize himself with the claim, now it is more than a month of waiting.I am very frustrated I regret changing to Auto n General