Auto & General poor service
Hello Peter, I took out a scratch and dent cover with Auto & General in May 2022. I submitted my first claim on 29 May 2023. Considering that it was not given attention, I tried cancelling it on 12 June 2023. However, they apologised and promised that they would look at it and call me back. I have since not received communication from them until now. Please, intervene because their non-response is not acceptable.
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Replies (6)0
Replies (6)
Auto & General's replyOfficial
30 Jun 2023, 12:26Good day Tely
Thank you for contacing us.
We are sorry for the service that you have received
We will get the relevant department to contact you.
Regards
Auto & General Team
Thank you for contacing us.
We are sorry for the service that you have received
We will get the relevant department to contact you.
Regards
Auto & General Team
Auto & General's reply30 Jun 2023, 12:26
Official
Good day Tely
Thank you for contacing us.
We are sorry for the service that you have received
We will get the relevant department to contact you.
Regards
Auto & General Team
Thank you for contacing us.
We are sorry for the service that you have received
We will get the relevant department to contact you.
Regards
Auto & General Team
Auto & General's replyOfficial
30 Jun 2023, 14:44Good day Tely.
Please provide us with your Scratch and Dent policy number as we cannot pick up a claim with your ID number or email address.
Regards
Auto & General Team
Please provide us with your Scratch and Dent policy number as we cannot pick up a claim with your ID number or email address.
Regards
Auto & General Team
Auto & General's reply30 Jun 2023, 14:44
Official
Good day Tely.
Please provide us with your Scratch and Dent policy number as we cannot pick up a claim with your ID number or email address.
Regards
Auto & General Team
Please provide us with your Scratch and Dent policy number as we cannot pick up a claim with your ID number or email address.
Regards
Auto & General Team
's updateReviewer Update
30 Jun 2023, 14:46 Policy Number: ***
's update30 Jun 2023, 14:46
Reviewer Update
Policy Number: ***
Auto & General's replyOfficial
30 Jun 2023, 14:48Thank you Tely
There are no claims registered on this policy.
Regards
Auto & General
There are no claims registered on this policy.
Regards
Auto & General
Auto & General's reply30 Jun 2023, 14:48
Official
Thank you Tely
There are no claims registered on this policy.
Regards
Auto & General
There are no claims registered on this policy.
Regards
Auto & General
's updateReviewer Update
30 Jun 2023, 15:08I am not surprised because my claim was ignored. That is why I requested intervention on this platform. Nobody is taking this matter serious at Auto & General. I keep on sending new documents to no avail.
's update30 Jun 2023, 15:08
Reviewer Update
I am not surprised because my claim was ignored. That is why I requested intervention on this platform. Nobody is taking this matter serious at Auto & General. I keep on sending new documents to no avail.
's updateReviewer Update
04 Oct 2023, 14:47Hello Peter, I am not sure if the claim was ever registered subsequent to A&G's reply in June 2023. I have resubmitted the claim in that month for proper registration (Contact person: Llewellyn). However, I have since been requesting them to update me (my last e-mail to them on 21 September 2023), but to no avail. Kindly, escalate my request to them to deactivate/cancel the scratch and dent policy (Policy Nr. 610 179 840).
's update04 Oct 2023, 14:47
Reviewer Update
Hello Peter, I am not sure if the claim was ever registered subsequent to A&G's reply in June 2023. I have resubmitted the claim in that month for proper registration (Contact person: Llewellyn). However, I have since been requesting them to update me (my last e-mail to them on 21 September 2023), but to no avail. Kindly, escalate my request to them to deactivate/cancel the scratch and dent policy (Policy Nr. 610 179 840).