Auto & General - Plumbing Home Assist Is NOT Free!

We called Home Assist about a blocked drain on Wed. RMS Plumbing arrived a few hours later, although I had no confirmation SMS.<br> <br> The plumber said, he needed to use 'specialised equipment': a standard drain cleaning machine, that all plumbers use to clean a drain. This would cost an extra 950 Rand! For some reason, he refused to use non-electrical equipment.<br> He also told us that other properties were covered for the use of this machine, but ours was not.<br> <br> I received a call from Rudy at RMS Plumbing, who asked me to call Home Assist and clarify whether we were 'insured' for the use of his 'specialised equipment'. He or the plumbers could not speak with the office directly. <br> As if this wasn't bad enough, the consultant at Home Assist was rude and constantly spoke over me. I asked for her supervisor and Brian, the teamleader, got on the phone. Not much better. He wanted to speak to the plumber. Not possible. Then I spoke to Faizel, who dispatches the service providers. He wanted to talk to his manager and phone me back. The plumber had left by now. Faizel never phoned back. I never got a reply to my e-mailed complaint either.<br> Bad service or a ****? Thinking of changing my insurance