PS
Pranesh S
1 reviews | Active since Dec 2014
27 Oct 2025, 14:03
Auto & General please give me back my money.
Cancelled a policy on 07/10/25. 14 days later, it has not been refunded. They slipped up and failed to process in time. I called and was eventually put thru to the person who said he was in charge (Simphiwe ***); but Simphiwe wants me to understand on his terms. Frustrating & Appalling service!!
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Replies (2)
Auto & General's replyOfficial
27 Oct 2025, 14:07Hi Pranesh,
We are disappointed to hear about your service experience.
We would also like to apologise for the inconvenient.
We'll look into your matter and contact you with feedback.
Kind Regards,
The Auto & General Team
We are disappointed to hear about your service experience.
We would also like to apologise for the inconvenient.
We'll look into your matter and contact you with feedback.
Kind Regards,
The Auto & General Team
Auto & General's reply27 Oct 2025, 14:07
Official
Hi Pranesh,
We are disappointed to hear about your service experience.
We would also like to apologise for the inconvenient.
We'll look into your matter and contact you with feedback.
Kind Regards,
The Auto & General Team
We are disappointed to hear about your service experience.
We would also like to apologise for the inconvenient.
We'll look into your matter and contact you with feedback.
Kind Regards,
The Auto & General Team
PS
Pranesh S's updateReviewer Update
27 Oct 2025, 15:00 You just don't get the urgency. I have already waited for over 20 days. I expect someone to call me before cob today. You guys have so much to learn about service!
PS
Pranesh S's update27 Oct 2025, 15:00
Reviewer Update
You just don't get the urgency. I have already waited for over 20 days. I expect someone to call me before cob today. You guys have so much to learn about service!