Auto & general PATHETIC SERVICE!!!!!!

I had an accident last year 3 June 2019. The Third party was at fault and did acknowledge his mistake. I claimed with Auto & general. I paid excess fee for my car to be fixed. They fixed it. I sent them all the documentation including the case number so They can help get excess fee back. They advised me not to get involved with the third party, their legal team will contact the third party directly and retrieve my excess fee. They told me cases like this one take approximately 6 months to resolve. So I waited with hope, and having so much trust with this company. Early 2020, I receive a call from one of the consultants from Auto & general telling me the insurance company for the person I hàd an accident with is calling Auto & general and are claiming from àuto & general. I asked Auto & general how come the third party is claiming from us whereas they are at fault?! The consultants told me they will get back to me with updates. I waited again. 03 October 2020, I call Auto & general following up on the matter. They tell me they will call me on Monday. I waited again. Monday no call. Tuesday afternoon I receive an email from Auto & general telling me they are unable to retrieve my excess fee from an "uninsured party". Mind you they once received a call from the third party' insurance. I see incompetency with this company. I am extremely DISAPPOINTED. They don't stand for their customers. They are telling me to get an attorney myself! Really!? After this long waiting then I get this response. Thanks for nothing Auto &general. You failed me with all the facts on the table. You really failed me.