Auto & General pathetic

I don't even want to give them half a star. I have never experienced such poor service in my life. After a power surge I had to claim for a new washing machine, tumble dryer, dishwasher and television. That was 13 December (today is 9 January 2020). I had to get quotes and a damage report. We are still waiting for an answer. When we enquire we are told that they are waiting for quotes from their suppliers. Also, no one can tell me what the procedure is. Are they paying out the money? Do I get new appliances? We have spent the whole Christmas holiday having to wash clothes, towels and bedding by hand. This is unacceptable. Please stay away from this insurer. I am moving my business elsewhere ASAP.