Auto & General - No Thank You!

I claimed for a leaking roof for the first time in about 16 years on April 2 after heavy rainfalls. Auto & General uses DigiCall to deal with clients, assess and repair damages. A few small claims we had over the years - no problem. But don’t claim for a leaking roof! 2 assessors came to inspect, but no emergency repairs as promised, and after 2 weeks I was told that bad maintenance is an exclusion. The claim was rejected. I complained. We maintain our roofs. The claim was accepted ex gratia, due to our claim history and good maintenance of the roofs! Surprise. The quote for the repairs in the report was 2,268.28 Rand and A & G paid 2000 Rand ex gratia - we were responsible for the rest. No problem. The repair company recommended by A&G now wants 60% of 10,200 Rand as a deposit. Excuse me? I asked A & G’s building manager, Kurt Malan, about this discrepancy and a solution. None forthcoming. Instead I’m told that they would not pay more. That wasn’t my question, but my guess is that their target for April had been reached. I’m now shopping for an honest and respectful insurance company. Any suggestions?