Auto & General NIGHTMARE

In 2017 I had a car accident caused by a waste picker on his make-shift trolley losing control and falling off into the road causing the vehicle in front of me to break servery to avoid running over him. I had the MOST HORRIFIC experience with my car insurance company at the time, Auto & General. At the scene of the accident my vehicle was towed away to Renew-it Sandton on instruction of my insurance company. For 2 weeks A&G gave me the run around saying that my claim had not been finalise yet. During these two weeks they tried every trick in the book to repudiate my claim. I believe this is why they took so long to finalise my claim as they were buying time to search through old telephonic conversations with me to try and find something they could use. (my claims consultant mentioned these old telephone conversations while on the phone with him trying to resolve my claim) After more than two weeks without a way forward regarding my vehicle, I began to get an uneasy feeling in my stomach that something was wrong and it WAS. I decided to go to Renew-it Sandton to check on my vehicle. Just before I went to Renew-it that afternoon I decided to give A&G another call to follow up. Again they told me my claim was still not finalised. When I got to the reception at Renew-it Sandton I gave the lady my vehicle registration. She searched my vehicle in the system and told me that my car was no longer at Rennew-it, that it had been written off and taken to the s**** yard. You can imagine the shock that was. So A&G removed my vehicle from the Renew-it premises without my knowledge and consent while my claim was still pending outcome and wrote off my vehicle, which is still my property at this time as they had not finalised or paid me out. IT GETS WORSE, I then asked the receptionist for the location of the s**** yard which was luckily not far from Renew-it Sandton. When I got there I couldn't believe my eyes. When I saw my vehicle it was in a state. It was more damaged than it was at the accident scene and the headlights and battery(MY PROPERTY) had been removed from the vehicle!! I spoke to the manager at the s**** yard and he told me the vehicle was towed to the srcap yard over a week ago. I picked up the phone straight away and spoke to my claims consultant. When I told him where I was and what I had just seen, he all of a sudden said, oh the claim had just been approved 5 minutes ago and they were going to fix my vehicle. This is the same claim he told me that very morning and for the past 2 weeks was still not finalised. Very very fishy. Why was my property moved without my consent? Why was my property tampered with and damaged? I then went back to Renew-it Sandton and spoke to the manager who said they it was a misunderstanding. My vehicle was eventually fixed by Renew-it Sandton, although I am disappointed with he repairs done. One of the most stressful and traumatic experiences I have had to endure. This is not the first A&G story like mine I have heard and I am sure there are many more of you out there. When you need to claim from A&G they will treat you like a ********, like you have done something wrong and they will go out of their way to find the smallest reason not to approve your claim. If you are with Auto & General I seriously encourage you to change insurance companies.