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Adrian H

1 reviews | Active since Aug 2025

15 Oct 2025, 20:41

Auto & General - Never let you go!

I am writing to warn everyone of Auto & Generals unwritten policy of making it impossible to cancel you policy when you do not agree to their premium increases. I have been emailing them since July and have yet to receive single reply to my emails. They have yet to stop trying to run the debit order through at the higher rate even though I rejected this increase. With my last windscreen replacement their excess was more than the windscreen so I paid for it myself. I would advise everyone to stay away from them.

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Replies (1)
Auto & General
Auto & General's reply15 Oct 2025, 20:46
Official
Hi Adrian Hallam, 

Thank you for sharing your frustrating experience with us. 

We apologise for the way you feel.

We will look into this and contact you with feedback.

Kind Regards,
The Auto & General Team