Auto & General Legal Department Claim delays and excuses

I was involved in a motor vehicle accident on the 20th of May 2022. A lady lost control of her vehicle and collided with the rear end of my vehicle and I claimed from my insurance Auto & General (A&G). During the claim process, I learnt that their Legal department can assist with recovering my Access fee from the 3rd party.

It has been months trying to recoup these funds and A&G are giving me the run around. I followed their requests and even assisted with information from the 3rd party. Their (A&G Legal department) last request was for assistance with the 3rd party's Insurance claim number which I got for them and sent it to *** on the 31st of October 2022. I phoned again 7 days later and I was informed that the matter was with collections and they will be finalizing everything and I will be contacted as they would have recouped the finds. Yesterday, 22 November 2022 I followed up since nobody had contacted me and spoke to Jabulani Chauke from Auto & General Legal Department. To my surprise, I was informed that the matter was sitting with another department and is still to be sent to Collections in a few days as they will be processing it. I informed him of the last communication I had received and he asked me to hold... I held on until I depleted my airtime.

All I would like is to resolve the matter quickly as this has been dragging for most of this year. Please help...