Auto & general its a ****

Disgusted and disappointed by how Auto & General handled my claim. I called the insurance on the 31 July 2021, to do claim of my cracked stive since i have house content insurance cover with them. Instead i was told that the insurance will not cover the stove since its attched to the kitchen unit, they said i need to claim via my building insurance. I was so surprised cause when i took the policy i specified to the sales consultant that all my kitchen appliances its attached to the kitchen unit. I even asked the consultant that i need to retrieve the voice record when the insurance was opened. She registered a claim and assured me that the lady by name of Melicia Governer will call me on Monday 2 August and continue with the claim. Instead i was the one who called and she claims my phone was on voice mail. I went through my policy contract and there is no where mentioned that the stove is not covered by the insurance. My plea is since they cannot fix my stove they must give me all the money i contributed and cancel the policy ASAP. Auto & general its a ****. I hope no one will fall into the trap!!!! Im giving them 24 hours to respond or else I'm taking the matter forward.