auto & general is useless and should be boycotted

they have been the worst insurance company to deal with regarding claim processing and approvals let alone paying for claims! they don't care about their clients and drag their feet in assessing and approving claims. they will never get back to a cleint for an update not even revert when I cleint called. they always told me about their assessor who's either still busy or on leave if not the person dealing with your matter being on leave. they took over 3 months just to approve my claim. they started with rejections and when I escalated to the Ombudsman that's when they paid. their service is very bad and non existent. dealing with them is always a battle. everyone I know talks about similar experiences when claiming from them.