ML
Masedi L

1 reviews | Active since Nov 2020

19 Nov 2025, 09:47

Auto & General is the Worst Car Insurer 🤞

I submitted a vehicle claim with A&G. To date no one from A&G has called me or sent an email to indicate what’s happening with my claim. It’s seriously disappointing that when you sign for these insurances, they are very friendly or pretending to be friendly and helpful and when you really have to see whether they are worth the money you pay them monthly they never step up to the plate. Their lack of communication is the worst ever.

0
Replies (3)
Auto & General
Auto & General's reply19 Nov 2025, 09:57
Official
Good day Masedi, 

We know this wasn’t the experience you expected, and we are sorry for that.

We have escalated your complaint to the relevant team to assist,

Kind regards, 
The Auto & General team
ML
Masedi L's update19 Nov 2025, 11:00
Reviewer Update
Can I please be informed as to when someone is going to contact me , it’s not enough to merely say that the matter has been escalated. Escalation can mean someone might only contact me a day from now or even weeks from now. Can I please be provided with turnaround times.
Auto & General
Auto & General's reply19 Nov 2025, 11:04
Official
Good day Masedi, 

You will be provided with feedback before the close of business today.

Kind regards, 
The Auto & General team