1 reviews | Active since May 2016
AUTO & GENERAL INSURANCE JUST IGNORES EMAILS AND DON'T RESPOND TO COMPLAINTS
<p>I HAVE WRITTEN TO AUTO AND GENERAL INSURANCE COMPANY ON 3 DIFFERENT OCCASIONS, THEY DONT RESPOND. I EVEN SUBMITTED A COMPLAINT VIA THEIR ALTERNATIVE COMPLAINTS SECTION AS FOLLOWS BUT THEY TOO JUST IGNORE EMAILS - CAN SOMEBODY ADVISE IF THE OMBUDSMAN WILL HELP OR WILL IT BE THE CONSUMER COUNCIL AND THE DEPARTMENT OF TRADE- EMAILS I WROTE TO WERE:-</p> <p>1. Dorothy Smit <***</p> <p>2. ***</p> <p>3. Policy services Autogen <***</p>
We acknowledge receipt of your complaint.
We will investigate your concerns and provide you with feedback herein.
Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
We will investigate your concerns and provide you with feedback herein.
Regards,
The Auto & General Team.
Update:
We confirm that you were contacted by our Customer Relation Specialist. Reading through the above complaint, we cannot agree with your findings.
Your previous complaint that was lodged on this site was dealt with by our Customer Relation Specialist and has been resolved.
We confirm that you have emailed us on the 10th of May for a no claims letter for an incident that occurred during the month of February 2016, to which no incident was reported to us.
In order for us to provide you with such a letter, we have to register a claim against your policy for record purposes. This was discussed with you in detail by our claims department who will be in contact with you to finalise the necessary administration.
We also request that you contact our Customer Relation Specialist should you require assistance in the future.
Regards,
The Auto & General Team.
Update:
We confirm that you were contacted by our Customer Relation Specialist. Reading through the above complaint, we cannot agree with your findings.
Your previous complaint that was lodged on this site was dealt with by our Customer Relation Specialist and has been resolved.
We confirm that you have emailed us on the 10th of May for a no claims letter for an incident that occurred during the month of February 2016, to which no incident was reported to us.
In order for us to provide you with such a letter, we have to register a claim against your policy for record purposes. This was discussed with you in detail by our claims department who will be in contact with you to finalise the necessary administration.
We also request that you contact our Customer Relation Specialist should you require assistance in the future.
Regards,
The Auto & General Team.
Final feedback:
We confirm that this matter has been resolved.
Kind regards,
The Auto & General Team.
Final feedback:
We confirm that this matter has been resolved.
Kind regards,
The Auto & General Team.
It is sad to notice that a big company like Auto & General do not take email correspondences seriously. Only after reporting the matter on " Hello Peter " then did they respond.. does it have to be like that. This channel helped to resolve the problem very quickly. Great work Hello Peter
It is sad to notice that a big company like Auto & General do not take email correspondences seriously. Only after reporting the matter on " Hello Peter " then did they respond.. does it have to be like that. This channel helped to resolve the problem very quickly. Great work Hello Peter