Auto & General Insurance is the Worst – Avoid Them at All Costs!

I am beyond frustrated with Auto & General Insurance! Their treatment of clients during claims is absurd. I have been loyal to this company for two years, paying my premiums on time, and the moment I need their help, they take me from pillar to post with endless excuses and delays. I submitted a claim in October 2024, and today is 17 March 2025, yet my claim is still NOT finalized! How is this even acceptable? I submitted all the required documents, yet they suddenly need something else every time I follow up. MXM! Auto & General is the worst! This is not the first time they have inconvenienced me. Last year (2024), my car spent a FULL MONTH at the dealership because of their inefficiency. Now, they are telling me not to drive my car, yet they still refuse to fix it. What kind of service is this? To make matters worse, they are offering to pay R4,500 when the repair costs R14,000! Are they serious?! When you take out a policy, they don't mention any of this nonsense! Honestly, I would NEVER advise anyone to go with Auto & General Insurance. They are a ****! We pay insurance every month for situations like this, yet when we need them, they do everything to avoid helping us. What are we paying for?! I'm forced to cancel the policy because I'm not assisted at all, and they keep on apologizing.