Auto & general insurance don't value it's customers

Auto & general insurance is the worst when it comes to it's customers, I'm an active customer at Auto & general but I'm unhappy with their services, these people didn't even inform me about the premium going up instead I just saw in my bank that they deducted more money than usual, I requested a call back they never did and when I'm on the call with them they just put my call on hold, worst experience ever I'm getting from auto & general, they don't value their customers.